Transparency and legal requests

Markero publishes an annual transparency report covering government and law-enforcement requests, account restrictions and data disclosures. This page explains how requests are handled and what will be reported.

How requests are handled

• We require a valid legal basis under Lithuanian and European Union law.
• We review each request for scope, jurisdiction and proportionality before responding.
• We disclose the minimum amount of data necessary to comply with a valid request.
• We notify the account holder unless a law or court order prohibits notification. Where we cannot reach the account holder directly, we may use an in-app system notice the next time the account signs in.
• We do not provide bulk access, backdoors or plaintext message content. Markero does not hold plaintext message content.

What we publish

The annual report will include, at a minimum:

• The number of government and law-enforcement requests received.
• The types of legal process and the jurisdictions involved.
• The number of accounts affected.
• The categories of data disclosed.
• The number of requests rejected, narrowed or contested.

Reports

The first annual report will cover the first full calendar year after registration. No report has been published yet. When a report is published, it will be linked here and dated.

Submit a legal request

Send legal requests to [email protected] with the subject Legal request. Include the issuing authority, the legal basis, the scope of the request, the deadline and a contact point for follow-up.

Limits

Markero stores ciphertext and encrypted key material, not plaintext messages. A legal request may obtain account records, metadata or encrypted content, but it does not give access to readable message content. The threat model explains what the service does and does not protect.